Clinical Operations for Safety Net Dental Clinics

Welcome to Clinical Operations for Safety Net Dental Clinics, a series of modules designed to help safety net dental clinic staff improve efficiency and quality of care, meet patients’ needs, and set up an infrastructure that is conducive to these activities.

The modules provide detailed guidelines for developing a policies and procedures manual, developing a staff handbook, and recruiting and retaining staff. The modules also present information on the importance of health records, including their vital role in malpractice cases, and on how to efficiently purchase, stock, and track supplies. In addition, the modules contain detailed information on effective appointment scheduling and on how to handle hazardous substances and plan for emergencies in the clinic setting.

• Module 1: Policies and Procedures
• Module 2: Human Resources
• Module 3: Health Records, Forms, and Billing and Collections
• Module 4: Purchasing and Inventory Management
• Module 5: Patient Appointments and Care
• Module 6: Infection Control, Environmental Health, and Safety

Post-Tests: Post-tests are available in two formats: for no credit (for your own self-assessment) and for 2.5 continuing education (CE) credits if you are a dentist or dental hygienist licensed in Ohio.

After completing the curriculum, please take a moment to fill out the course evaluation. Your feedback will help improve the curriculum.