Modules
Module 5: Patient Appointments and Care
Post-Test
  1. Why are clinics often faced with a high demand for urgent care on short notice?
    1. Populations with low incomes rarely make appointments to receive care.
    2. Most people will not visit a clinic except in an emergency.
    3. Populations with low incomes frequently have high rates of oral disease.
    4. The primary purpose of all clinics is to treat emergency cases.
  2. What does appointment scheduling depend on?
    1. The number of chairs and clinical staff working in a clinic.
    2. Whether the clinic is staffed primarily by paid staff or by volunteers.
    3. The ages of the patients seen at the clinic.
    4. The number of days per week that the clinic is open.
  3. How far in advance should appointments ideally be scheduled?
    1. No more than 2 weeks in advance.
    2. No more than 3 weeks in advance.
    3. No more than 4 weeks in advance.
    4. No more than 6 months in advance.
  4. How can a clinic minimize the downtime resulting from missed appointments?
    1. By adhering to a policy that patients who miss an appointment will not be seen at the clinic again.
    2. By adhering to a policy that patients who miss appointments must pay a service charge.
    3. By explaining to all patients in their primary language the impact of missing an appointment.
    4. By maintaining a list of patients who have indicated that they are available on short notice for appointments.
  5. How can clinics manage emergencies using an appointment system?
    1. By keeping one or more appointment slots open each day for emergency treatment.
    2. By devoting one day a week to providing emergency treatment only.
    3. By providing emergency treatment immediately.
    4. By referring emergency treatment cases to other nearby clinics.
  6. Which of the following statements is true?
    1. A dentist may cease providing treatment to a patient if his or her schedule no longer allows him or her to continue providing treatment.
    2. Once a dentist provides treatment to a patient, the dentist may not, under any circumstances, cease providing treatment without potentially incurring liability.
    3. Once a dentist provides treatment a patient, the dentist may not cease providing treatment without potentially incurring liability, except under specific circumstances.
    4. A dentist may cease providing treatment to a patient if the patient has a communicable disease that the dentist was unaware of upon beginning treatment.
  7. What is informed consent?
    1. A communication process whereby a patient learns about preventive, restorative, and urgent care provided by the clinic.
    2. A communication process whereby a patient, with the advice and support of an oral health professional, makes treatment decisions.
    3. A communication process whereby a patient determines his or her acceptance of clinical staff for the provision of care.
    4. A communication process whereby a patient, with the advice and support of an oral health professional, agrees to the terms of payment for needed treatment.
  8. What should a dentist do if a patient refuses recommended treatment?
    1. Document that the patient understands the risks that may arise by refusing treatment.
    2. Provide the patient with recommended treatment, even if the patient refuses it.
    3. Nothing; the dentist should respect the patient’s decision.
    4. Request the assistance of a case manager to explain to the patient why the treatment is recommended.