Modules

Module 2: Human Resources
Key Points

  • Staff handbooks protect clinics against violations of employment laws and potential employment practices liability claims by serving as documentation that the employer is communicating and is abiding by rules of employment law.
  • Rudeness, insensitivity, or failure to maintain patient confidentiality negatively impact a clinic.
  • Position descriptions form the basis for all staff roles and responsibilities.
  • Most clinic staff are salaried. Staff may also be contractors or volunteers.
  • Proper credentialing and privileging helps to ensure that only qualified health professionals work in clinics and that they do not practice outside the limits of their training and expertise, or beyond the capabilities of the clinic to support the services being provided.
  • Within the first 2 days of employment, each new clinic staff member should be given a general on-site orientation to the facility and information on the scope, structure, and function of the clinic.
  • Staff turnover decreases productivity and services during times of vacancies and increases costs and time spent on recruitment and orientation of new staff.
  • For license renewal in Ohio, dentists are required to obtain 40 CE hours every 2 years, and dental hygienists are required to obtain 12 CE hours every 2 years. There is no CE requirement for license renewal for dental assistants.