Module 2 focuses on human resources. The module discusses how to develop a staff handbook; staff recruitment, retention, and orientation; and credentialing and privileging. The module also provides information about salaried staff vs. contractors and volunteers, as well as guidance pertaining to training and continuing education (CE).

• Explain the purposes of a staff handbook.
• Explain why unprofessional conduct of staff is problematic.
• Describe what position descriptions are.
• List three types of staff that clinics use.
• Provide two examples of factors that may help clinics recruit dentists and dental hygienists.
• Explain the purpose of credentialing and privileging.
• List three topics that should be covered during staff orientation.
• Explain why staff retention is important.
• List three types of professional license renewals for which Ohio requires continuing education.

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